This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants
A Retail course can go a long way. Here’s what is possible:
4.3% projected job growth in 5 years in Retail Trade
RETAIL SERVICES STATUS
Percentage of graduates of this course who are employed or have continued with further study
Retail Trade is the second largest employing industry in Australia
The demand for skilled workers in the Retail industry is rapidly increasing. Employment in Retail Trade is projected to grow by 55,100 jobs over the next five years to 2026. Study our SIR30216 Certificate III in Retail and get job-ready skills and knowledge to work in the Retail industry.
This course is predominantly classroom based. Training is delivered through our Registered Training Organisation: Industry Skills Training RTO ID 40486.
Students are provided with the following:
- Required course materials such as workbooks
- Access to computers and software during class
- Your student training plan
- A dedicated and qualified trainer
- Targeted assessment tools
There are no academic entry requirements for this qualification. Students are required to provide their Unique Student Identifier (USI) which we can assist with, photo identification and meet the language, literacy and numeracy requirements.
Upon successful completion of this qualification, you will receive a:
- Nationally recognised Certificate & Transcript OR
- Statement of Attainment (if student is found competent in at least 1 Unit of Competency)
Recommended Course Structure
A total of 13 units are required to complete this qualification; eight (8) core and five (5) elective units. Unit selection may vary dependent on delivery method and location. Call us today for more information.
Engage the customer
Assist with customer difficulties
Build customer relationships and loyalty
Work effectively in a team
Work effectively in a service environment
Identify and respond to security risks
Sell to the retail customer
Contribute to workplace health and safety
Receive and handle retail stock
Produce visual merchandise displays
Coordinate visual merchandising activities
Balance and secure point-of-sale terminal
Organise and maintain the store environment